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FAQ Here is a list of some of our most frequently ask questions. Hope they are helpful.
Q.My Credit card was charged but I have not yet received my items?
A. Your Credit card will be charged at check out for security reasons are shopping cart is set up to process and delete all card info.
Q. How long until my item ships?
A. We will ship on an ASAP/in stock basis. We at times have a 7 day turn over. IE:if you pay today it may be 7 days until your item ships. If you need it faster please email I will try my best to get last minute birthday gifts out fast. Please know we are in NH and time to CA,FL can be as long as 6 days once UPS has it.
Q. Can I track my shipment?
A. If you pay via Paypal yes. You will receive a quantum view tracking email at the email address you used with your payment. Even if your label was printed it does not mean your item has shipped. It is better for our records if we print the label when accepting payment. So if you check your UPS tracking number and it tells you " shipping information was received" and no time in transit information. Your item has not shipped but will ASAP. I do try to forward the tracking info to the email used when ordering but a lot of times it is sent into your SPAM folder.
Q. Do you ever ship Kitchens unassembled?
A. No. To make this the strongest well built Kitchen you will ever buy some parts are cut in the assembly process. We want your toys to last so we want it to be put together nice and tight.
Q. Do you ever offer layaway?
A. Yes, We know for some people some of our items are a major purchase and to help out we like to offer layaway in the off season. What is off season? We would ask if you want a layaway to email us and see if it a good time. November through December would not be a good time to start a layaway. It is just to busy to make it work.
Q. Is shipping really free on all your items?
A. Yes we ship all of our items free UPS ground to any zip code in the USA 48 states.Insurance included also. Sorry no APO's.
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